Server Upgrade


Server Upgrade


The CurveSpace servers are currently being upgraded with a new, easy to use control panel, stronger and simpler email services and more options for webmail.

The upgrade is scheduled to occur on Friday the 10th of January. This site will be regularly updated with more information on the transition and how to use the new system. If you have any questions that aren’t answered below, please use the form at the bottom. Urgent enquiries can be made via telephone at 1300 656 683.

 

See the attached document for full instructions on how to set up your email client for access:
User Manual – Email

 

 


Progress updates

12:01 10/1/2014: Server upgrade is now beginning

00:34 10/1/2014: Emails transferred. DNS changed and propagation confirmed. Server-upgrade completed. Users can now change email client settings according to instructions below, and access webmail via the new address.

What’s changing?

A new server has been commisioned to host emails, websites and all databases. A new control panel has been provided (cPanel) and new webmail services installed. Your sites, content and email remain unchanged, but the Domain Name Server (DNS) records that point to your content on the current server will be updated to point to the new server. In short, this means that any incoming traffic (users browsing your website, emails, etc) will be directed to the new server. When you check your email, your email client will connect to the new server to receive and send emails.

Because the email system is changing, there will be some differences about how you send and receive email. In addition, your email passwords may be reset to their original values. User passwords have been emailed to users prior to the switch. If you have not checked your email prior to the switch, email passwords can be reset using the instructions described below. If all else fails, contact us using the form at the bottom of this page and we will resolve the issue.

What’s in it for me?

A new control panel
The new control panel is cPanel. It is the industry-leading control panel and for good reason. It is stable, powerful, easy-to-use, and well-supported by an active development team. In addition, there is a wealth of information available about how to use it, including video tutorials, contextual help, and some great documentation.
For more information, check out the overview and the .

New webmail options
You now have three options for using webmail: horde, roundcube and SquirrelMail. They all allow you to easily send and receive emails, but now you can choose which one works best for you. If you’re not sure, try them out – you can always choose another next time you log in. If you’re interested, here at CurveSpace we use Roundcube.

Easily configured email
Once the transfer is complete, new DNS entries will support the Autoconfigure protocols used by Outlook, Thunderbird and other mainstream email clients. At the account configuration screen, you’ll type in your email address and password and server addresses, ports, security protocols will be automatically detected by the email client. Previously some clients had issues where their Internet Service Provider was blocking access to our email servers, requiring manual configuration. We expect that these issues should be minimised in the new environment.

More secure access
The new infrastructure provides a better quality of data encryption for webmail, control panel and email server access. This means that it will become even harder for unauthorised users to intercept your email or access your site.

Better spam filtering

Sending Emails
Once the transfer is complete, DomainKeys Identified Mail (DKIM) and Sender Policy Framework settings will be enabled on your Domain Name Server (DNS) records and on the mail server itself. These technologies provide a mechanism whereby receiving mail servers (where your outgoing mail gets sent) are able to validate where the email has come from and whether the originator (our mailserver) is authorised to send it. Once the receiving mail server can perform these checks and they pass, emails that you send are far less likely to be regarded as spam.

Receiving Emails
The new server allows the use of SpamAssassin, the industry standard in spam detection. This can be enabled and configured via the control panel. If you find that you are receiving spam, this is where I would start.

When will the changes happen?

Beginning at a minute past midnight on the morning of Friday the 10th of January AEST. The transition may take several hours but it should be complete by 1am. Due to the propagation mechanism of DNS records, it is not possible to put an exact time frame on completion. Notice will be provided at this site once transition is complete.

My email stopped working! What do I do?

To begin with, login to webmail using the instructions in the FAQ question below. This will allow you to verify that your email address and password are correct. If they are not, either contact the account owner (who will be able to resolve it for you). Alternatively, contact us using the form at the bottom of the page.

See the attached document for full instructions on how to set up your email client for access:
User Manual – Email

Technical specifications for manual setup
The username must be your full email address. For instance: ‘username@mysite.com.au’
Both incoming and outgoing mail require authentication.

Incoming mail server
Type IMAP
Address vps3.curvespace.net
Port 993
Connection Security SSL
Authentication Method 'normal password'
Outgoing mail server
Type SMTP
Address vps3.curvespace.net
Port 465
Connection Security SSL
Authentication Method 'normal password'

If all else fails, please fill in the form at the bottom of this page and we will assist you.

How do I access webmail?

The mechanism for access depends on where your website is hosted.

CurveSpace hosted sites
If your website is hosted with CurveSpace, you can use your website address, followed by “/webmail”.
For instance, if your site is “http://mysite.com.au”, your webmail link would be “http://mysite.com.au/webmail”

Sites hosted elsewhere / email-only clients
For some clients (including sites hosted by Swimming Australia), CurveSpace only hosts email. For these clients, the method of access is “webmail.” followed by your website address.
For instance, if your site is “http://mysite.com.au”, your webmail link would be “http://webmail.mysite.com.au” (no ‘www’).

Regardless of the site hosting location, you will be redirected to the webmail server, which is:
https://vps3.curvespace.net:2096

Enter your full email address (e.g. myemail@mysite.com.au) and the password that has been provided. Then choose which webemail client to use. We recommend Roundcube.

How do I access the control panel?

The mechanism for access depends on where your website is hosted.

CurveSpace hosted sites
If your website is hosted with CurveSpace, you can use your website address, followed by “/cpanel”.
For instance, if your site is “http://mysite.com.au”, your control panel link would be “http://mysite.com.au/cpanel”

Sites hosted elsewhere / email-only clients
For some clients (including sites hosted by Swimming Australia), CurveSpace only hosts email. For these clients, the method of access is “cpanel.” followed by your website address.
For instance, if your site is “http://mysite.com.au”, your control panel link would be “http://cpanel.mysite.com.au” (no ‘www’).

Regardless of the site hosting location, you will be redirected to the cpanel server, which is:

If you are the account owner, you can access the control panel using the username and password provided to you. In most cases this should be the same as the original username and password given to you when the account was created. However, in the new system the username is limited to eight (8) characters so, where necessary, the username has been truncated to that length.
For example, the username “myusername” would become “myuserna”. Password remains unchanged.

How do I change my email password?

If you know your current password, you can log into the webmail system and use the “Change Password” link shown in the green circle below:

"Change Password" Link

“Change Password” Link

If you are the website owner, you can log in to the control panel and use the “Email Accounts” link shown in the green circle below. This will bring up all the email accounts configured for your site. Then the password for individual accounts can be changed using the “Change Password” link.

"Email Accounts" link

“Email Accounts” link

Will any of my emails get lost in the transfer?

No. All existing emails and folder structure will be moved across. During the transfer any incoming emails will be queued for delivery once transfer is complete.

What do I need to do?

Before midnight Thursday 9th of January
Avoid sending emails at midnight thursday night until 1am friday morning. If you send during this time there is a slight possibility that emails will not arrive at their intended destination. Check your email prior to midnight Thursday night to ensure you have your new password.

After 1 am Friday 10th of January
Any time after 1 am on Friday the 10th of January, you will start using the new system. You will probably find that your email no longer works. In this case, refer to the section above “My email stopped working! What do I do?” and follow the instructions.

 


Further Enquiries

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